Flower Delivery Hook Terms & Conditions

Introduction

Thank you for choosing Flower Delivery Hook for your floral gift needs. These Terms & Conditions set out the basis on which you may use our flower delivery services, including the process for placing orders, making payments, handling cancellations, understanding our liability, and information regarding governing law. These terms are designed to safeguard both parties and ensure a seamless experience for customers in Hook and the surrounding regions. By placing an order with us through our website, over the phone, or by any other means, you agree to be bound by these Terms & Conditions.

Service Availability

Flower Delivery Hook operates within Hook and its surrounding areas. Please ensure that your chosen delivery address falls within our service region before completing your order. Orders placed for delivery outside our service area may be subject to cancellation.

Order Process

Our online platform allows customers to browse, select, and purchase a variety of fresh flowers and related gifts for delivery throughout Hook and neighbouring locales. To place an order, you must:

• Select your desired product or arrangement.
• Provide the recipient’s name, delivery address, and preferred delivery date.
• Include any personalised messages, if applicable.
• Submit complete payment details at checkout.

Upon receipt of your order, you will be sent an order confirmation summarising your selections and payment. Acceptance of your order and the formation of a binding contract between you and Flower Delivery Hook will only occur upon dispatch of the goods.

Product Availability and Substitutions

All products are subject to availability. In situations where certain flowers or materials are unavailable due to seasonal or supply constraints, we reserve the right to substitute them with items of similar type, value, and quality without notice. Every effort will be made to ensure that the substitute complies closely to the style and colour scheme of your original selection. Any such substitutions will not affect your statutory rights.

Prices and Payments

All prices are listed clearly within our online shop and are quoted in British Pounds Sterling (£), inclusive of VAT where applicable. The total amount payable for your order, including any applicable delivery charges, will be confirmed before you are asked to submit payment at checkout.

We accept a variety of payment methods via our secure online payment gateway. Orders will only be processed once full payment has been successfully received and confirmed. We reserve the right to refuse or cancel any order should there be a dispute regarding payment or should we suspect fraudulent activity.

Delivery Policy

Flower Delivery Hook will endeavour to deliver your selected flowers on your specified delivery date, provided the order is placed within our designated ordering times. While we aim to fulfil deliveries within the preferred timeframe, occasionally circumstances beyond our control—such as weather, traffic, or supply-chain delays—may result in delays. In these rare instances, we will contact you as soon as possible to discuss alternative arrangements.

If the recipient is unavailable at the delivery address, we reserve the right to either leave the item in a safe location, with a neighbour, or attempt re-delivery later where feasible. In the case of failed or refused deliveries, additional delivery charges may apply for further attempts. Please ensure all delivery details are accurate; we cannot accept liability for unsuccessful deliveries due to incorrect or incomplete information provided by the customer.

Cancellations and Amendments

Should you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or changes can be made free of charge provided the order has not yet entered preparation for dispatch, which usually commences one working day prior to delivery. Once your order is in preparation or has been dispatched, cancellations and amendments may not be possible, and you may be responsible for the full cost.

You are entitled to cancel orders for non-perishable goods within 14 days in accordance with your statutory rights. However, flowers and perishable goods are exempt from this right unless damaged or defective upon arrival.

Returns and Refunds

We strive for customer satisfaction and take great care in preparing each order. Should you be dissatisfied with the quality of the flowers delivered, please notify us within 24 hours of receipt with supporting evidence such as photographs. Upon verification, we may offer a replacement or refund at our discretion. Returns are generally not accepted due to the perishable nature of flowers unless goods arrive damaged or significantly not as described.

Liability

Our liability for losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the product you purchased. We do not accept liability for consequential or indirect losses, including (but not limited to) loss of income, profit, business, data, anticipated savings, or any pure economic loss whether caused by tort, misrepresentation, breach of contract or otherwise.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Customer Responsibilities

Customers are responsible for ensuring all details provided for orders (including recipient names, addresses, contact numbers, and personal messages) are accurate and complete. We cannot be held liable for failed deliveries or losses arising from incorrect information. It is also the customer's responsibility to ensure the recipient is available to accept the delivery at the scheduled time if required.

Promotional Offers and Voucher Codes

Flower Delivery Hook may occasionally issue promotional offers, discounts, or voucher codes. These are subject to availability and the published terms at the time of issue. Voucher codes must be entered at the time of purchase and cannot be applied retroactively to orders already placed. Each promotion may have specific redeeming conditions, minimum spend thresholds, or expiry dates, and may not be used in conjunction with other promotions unless expressly stated.

Intellectual Property

All images, designs, text, and content on the Flower Delivery Hook website are owned by or licensed to us. Use of any content without prior written consent is strictly prohibited. Breaches of intellectual property rights may be subject to legal action.

Data Protection and Privacy

Your privacy is important to us. Information collected during the order process will be handled in accordance with applicable data protection laws and our privacy policy. Personal data will only be used for the purpose of fulfilling your order, processing payments, and, with your consent, providing you with relevant offers or marketing information.

Force Majeure

We will not be liable for any failure to perform, or delay in performing, our obligations under a contract that is caused by events outside our reasonable control (including, but not limited to, acts of God, adverse weather conditions, strikes, delivery courier issues, or supply chain interruptions).

Governing Law and Jurisdiction

These Terms & Conditions and any contracts formed between us are governed by the laws of England and Wales. Any disputes arising from or in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England.

Changes to Terms

We reserve the right to change these Terms & Conditions from time to time as necessary. Updated terms will be posted on our website with the date of revision. Your continued use of our services following changes to these terms will constitute acceptance of those changes.

General Information

If any part of these Terms & Conditions is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions. No failure or delay by us to enforce any provision will constitute a waiver of that provision.

These Terms & Conditions apply to all customers using Flower Delivery Hook for flower delivery services in Hook and surrounding areas. Please read them carefully before placing your order. For any questions regarding these terms, please refer to our website for further details and contact options.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hook, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hook.

For assistance with orders, returns or account queries, please fill out the Contact Us form.