Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Hook
At Flower Delivery Hook, we are proud to serve as your trusted local florist for households and businesses in Hook and the surrounding areas. We stand by the quality and freshness of every flower arrangement we deliver. Our mission is to ensure each order arrives in beautiful, pristine condition and meets our high freshness standards.
Damaged-on-Arrival Policy
If your flowers or arrangements are damaged on arrival, please reach out to us as soon as possible. We recommend inspecting your order immediately upon delivery. In the rare instance your flowers are received in less than perfect condition, we are committed to making things right.
To help us resolve the issue efficiently, we may ask you to provide a clear photo of the damaged flowers and packaging. Once we have confirmed the details, you will be offered either a replacement arrangement or a full refund, according to your preference.
Freshness Guarantee & Window
Flower Delivery Hook guarantees the freshness of your flowers upon delivery. All our bouquets are hand-prepared on the day of dispatch, using the freshest blooms available from our local suppliers. Under normal room temperature conditions, your flowers should remain fresh for at least five days from the delivery date, provided they are cared for according to our included flower care instructions.
If for any reason your flowers do not meet this freshness window, please get in touch with us within five days of receipt. We may request photographs or additional information to help investigate and resolve any concerns.
Refund and Replacement Options
Your satisfaction is our top priority. If your order was damaged, failed to meet our freshness guarantee, or if there has been an error in your order, you can choose between the following options:
- Replacement: We will arrange delivery of a fresh replacement bouquet at the earliest possible time that suits you.
- Full Refund: Receive a full refund to your original method of payment.
We will do our utmost to resolve the issue swiftly and ensure you are delighted with our service.
Complaints Process
If you have concerns about your order or any aspect of our service, we want to hear from you. Your feedback matters and helps us improve. Should you wish to raise a complaint, please contact us with as much information as possible about your experience and your order details. Our customer care team will investigate, and we aim to respond to all complaints within two working days.
We genuinely value our reputation as a dedicated Hook florist, and we take all complaints seriously, striving for a fair and prompt resolution every time.
Trusted Local Service
As a longstanding local florist serving the Hook community, we are committed to delivering the highest standards in both our blooms and our customer service. Every bouquet is crafted with care by our expert florists and delivered with pride to homes and businesses throughout Hook and nearby areas.
If you have any queries about our returns, refunds, or complaints processes, please contact our friendly team. We are here to help and ensure every Flower Delivery Hook experience is a positive one – backed by our fresh flowers guarantee.
